FAQ

Where is the CMA Theater Located?
The CMA Theater is inside of the Country Music Hall of Fame and Museum, located at 222 5th Ave. S. Nashville, TN 37203. Please enter from our 5th Ave entrance.

How do I get my tickets?
To avoid box office lines, we recommend selecting the “print at home” option during check-out. Your tickets will be emailed directly to you. You can also select the “will call” option and pick your tickets up at the box office. All sales are final and non-refundable. See printed ticket for full terms and conditions.


Where is the box office located, and when is it open?
The CMA Theater box office is located in the Museum’s Jerry & Ernie Williams Grand Lobby located on 5th Avenue South. The box office will open approximately 2 hours before show time, and remain open until 30 minutes after the show has begun.

Where should I park?
There are several paid lots located around the Museum. The Music City Center and the Hilton Hotel are both across the street from the Museum and offer paid parking. Visit ParkItDowntown.com for additional options.

How do I arrange for ADA seating?
Please call 615.416.2001 and a reservations specialist will be happy to assist you with booking accessible seats, reserving assisted listening devices or wheelchairs, or answering any other questions you may have.

Can I take pictures?
Most events allow photography without flash. Videography is never allowed during a performance. Photography restrictions may vary depending on the event.


Are guns or service animals allowed inside the theater?
No weapons allowed. Service animals are welcome with the proper permit.

Who do I call for other questions?
Please call the Country Music Hall of Fame & Museum’s main phone line: (615) 416-2001 and we will be happy to answer any other questions.