Policies & FAQ

The health and safety of our staff, guests, and artists is our highest priority. We monitor Metro Public Health Departments (MPHD) and Centers for Disease Control and Prevention (CDC) guidance and update our COVID-19 policies and procedures accordingly.

  • CMA Theater shows are offered at full guest capacity, starting in the fall.
  • Noting MPHD’s lifting of COVID-19 restrictions in Nashville, the CMA Theater does not require guests to wear masks or to physically distance. However, we encourage unvaccinated visitors to wear masks, which is in keeping with MPHD and CDC guidance for unvaccinated people when in crowds, indoors, and unable to socially distance. We will continue to make masks available to guests at no cost at security.
  • If you have symptoms of COVID-19, regardless of your vaccination status, please stay home, take care of yourself, and consult with your medical provider. If your personal health and safety benefits from mask wearing, regardless of your vaccination status, please continue to do so.

Where is the CMA Theater Located?
The CMA Theater is inside of the Country Music Hall of Fame and Museum, located at 222 5th Ave. S. Nashville, TN 37203. Please enter from our 5th Avenue entrance.

How do I get my tickets?
To avoid box office lines, we recommend selecting the "print at home" option during check-out. Your tickets will be emailed directly to you. You can also select the "will call" option and pick your tickets up at the box office. All sales are final and non-refundable. See printed ticket for full terms and conditions.

Where is the box office located, and when is it open?
The CMA Theater box office is located in the Museum's Jerry & Ernie Williams Grand Lobby located on 5th Avenue South. The box office will open approximately 2 hours before show time, and remain open until 30 minutes after the show has begun.

Where should I park?
There are several paid lots located around the Museum. The Music City Center and the Hilton Hotel are both across the street from the Museum and offer paid parking. Visit for additional options.

How do I arrange for ADA seating?
Please call 615-760-6556 and a reservations specialist will be happy to assist you with booking accessible seats, reserving assisted listening devices or wheelchairs, or answering any other questions you may have.

Can I take pictures?
Most events allow photography without flash. Videography is never allowed during a performance. Photography restrictions may vary depending on the event.

Are guns or service animals allowed inside the theater?
No weapons are allowed. Service animals are welcome with the proper permit.

Who do I call for other questions?
Please call the Country Music Hall of Fame and Museum's main phone line: 615-760-6556 and we will be happy to answer any other questions.

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